Best of ImageTrend: Top 7 Resources from 2024

In 2024, we shared a wealth of resources designed to empower EMS, Fire, and healthcare teams with actionable insights. From enhancing workflows to improving patient care, these blogs, case studies, and videos tackled the challenges you face every day.

As we count down to 2025, here’s a look back at our most impactful content—resources you might have missed but can still use to drive success in the year ahead.

Table of Content

Customer Insights from Connect 2024
Employee Stories of 2024
Vandalia Fire Department Case Study
Data Science Transforming EMS eBook
FlowMSP Webinar
EMS Interoperability Blog
Preparing for NERIS Webinar

1. In Your Own Words: Customer Insights from Connect 2024

This year’s Connect conference was more than a gathering—it was a showcase of how leaders across EMS, Fire, and government agencies are harnessing data to overcome challenges and achieve operational excellence.

Through candid conversations and shared experiences, our attendees revealed the real-world impact of their work and the solutions driving their success.

What We Heard:

Improved Efficiency and Accuracy: Many attendees highlighted how streamlined data management has transformed their operations, saving valuable time while improving outcomes.
Commitment to Innovation: “ImageTrend is good at looking where they are and then determining where they want to go and how they can be better. I love that they’re always pushing the boundaries of trying to make the system better,” shared Garry Siler, Battalion Chief EMS and Training, City of Avondale Fire Medical.

These stories underscore the collaborative power of Connect, where leaders not only exchange ideas but also spark inspiration for what’s possible when technology and dedication align.

Join us at Connect 2025, April 30–May 2, at the Saint Paul RiverCentre, to experience firsthand the conversations, insights, and innovations shaping the future.

Watch their full stories and insights on YouTube

2. From the Frontlines to the Forefront: Employee Stories of 2024

At ImageTrend, many of our team members have transitioned from serving in EMS, Fire, and healthcare roles to contributing their expertise behind the scenes. Their firsthand experience with the challenges responders face gives them a unique perspective in developing solutions that truly work in the field.

This blend of professional insight and personal passion drives innovation and ensures our tools address real-world needs.

What Experience Brings to Innovation:

Rock Toone, a retired Fire Captain, spoke about his experience as both a client and now as part of the ImageTrend team:

“I’m ImageTrend’s biggest fan as a previous client. From the admin side, it’s an employee you don't have to manage. It runs reports, automates reports, and puts them in pretty pictures where firemen don't know data, especially mid-market like mine.”

Rock’s story underscores how ImageTrend’s solutions simplify data management, even for smaller agencies with limited resources.

Brooke Figg, a former EMS paramedic, shared how her previous department used data to make life-saving adjustments:

“My department was really data-driven and adapted protocol based on the information they were getting back out of ImageTrend. They weren’t afraid to say, ‘We’re having too many hypoxic events when sedating patients, so we need to evaluate. Something needs to change; we’re not doing something right.’”

Brooke’s insights highlight how data can empower agencies to embrace change and improve patient outcomes.

These stories aren’t just about innovative technology—they’re about the people behind it. At ImageTrend, we’re proud to work with individuals who’ve walked in our customers’ shoes. Their dedication ensures that our solutions don’t just meet industry standards—they exceed them, making a tangible difference in the communities we serve.

Meet the team through our employee testimonial videos

3. Vandalia Fire Department: A 25% Airway Success Rate Improvement

The Vandalia Fire Department faced significant challenges with their data management systems, which hindered their ability to make informed, data-driven decisions.

In 2022, they adopted ImageTrend’s Continuum platform, transforming how they accessed and utilized their data. The results were nothing short of remarkable: a 25% improvement in airway success rates, more efficient reporting, and enhanced operational oversight.

Key Achievements:

Improved Airway Management: Data insights helped pinpoint training gaps and refine techniques, resulting in a measurable boost in success rates.
Streamlined Oversight: “I now receive notifications almost instantly when high-level skills are performed or controlled substances are administered,” said Fire Captain Chad Garver.
Enhanced Reporting Efficiency: “The ability to compile multiple reports simultaneously, rather than running them individually, has undoubtedly saved us time,” Garver added.

Looking ahead, the department plans to implement advanced mapping features, enabling them to analyze data geographically for even greater public safety impact.

Read the full case study to learn more

4. Transforming EMS with Data Science

Data science is reshaping EMS operations, enabling agencies to harness predictive analytics and artificial intelligence (AI) for better decision-making and improved outcomes.

In our eBook, Five Ways Data Science Is Improving EMS, we explore how these advancements are driving change in patient care and operational efficiency.

Highlights from this Resource:

Predictive Models: EMS teams are using data to forecast call volumes, optimize resource allocation, and improve workload distribution.
AI-Enhanced Tools: Features like ImageTrend’s AI Assist streamline documentation by offering data input suggestions, saving time without compromising accuracy.
Better Diagnostics: AI models, such as those used in cardiac arrest recognition, have improved detection rates and reduced response times in high-stakes situations.

While data science offers immense potential, it’s not a standalone solution. Human oversight remains essential to validate results, address biases, and ensure equitable care. As the field evolves, EMS teams will play a crucial role in shaping data-driven public health strategies.

EMS data science eBook cover page.

Discover how data is transforming EMS: Download the eBook

5. FlowMSP: Enhancing Fire Response with Pre-Planning

For fire departments, effective pre-planning is critical to ensuring fast, safe, and efficient responses. Now part of ImageTrend’s suite of solutions, FlowMSP expands our end-to-end offerings by providing firefighters with instant access to detailed pre-plans, improving situational awareness and resource coordination in high-pressure situations.

Essential Features:

Improved Situational Awareness: Access pre-plans instantly during emergencies to understand building layouts, hazards, and other critical details before arriving on the scene.
Collaborative Pre-Planning: Share and view pre-plans across neighboring fire departments to enhance regional preparedness and response.
Advanced Mapping Features: Analyze data geographically, from specific intersections to broader trends, to optimize strategic planning and resource allocation.

Chief Mike Hanson of Lincolnwood Fire Department shared how FlowMSP has impacted their operations:

“FlowMSP has fast and easy access to pre-plan information in the field, and the ability to share and view pre-plans from other departments in the area. We’ve tried other products in the past, but FlowMSP is the easiest to learn, the fastest to use, and the most impactful in the field.”

By empowering fire teams with intuitive tools and accessible data, FlowMSP enhances safety and efficiency, ensuring responders can act decisively when seconds matter.

Fire truck driving through the city in the evening.

See how FlowMSP supports smarter fire responses in the webinar

6. EMS Interoperability: Connecting Systems for Better Care

Interoperability is transforming how EMS agencies share information, enabling critical data to flow seamlessly between systems and stakeholders.

This connectivity not only reduces redundancies but also enhances patient care by ensuring accurate and timely information is available when it’s needed most.

How It Makes a Difference:

Better Patient Handoffs: Streamlined data sharing minimizes delays during transitions between EMS and hospital teams, leading to more efficient and informed care.
Enhanced Collaboration: Interoperable systems foster better communication between agencies, improving coordination and accuracy in reporting.

As healthcare and EMS become increasingly data-driven, interoperability remains essential for breaking down silos and driving better outcomes for patients and providers alike.

Paramedic looking at a tablet in an ambulance.
Learn more in our blog on EMS interoperability

7. Preparing for NERIS: What’s Ahead

The National Emergency Response Information System (NERIS) represents a significant evolution in fire data reporting, designed to address the limitations of NFIRS by improving data accuracy, streamlining workflows, and enabling more informed decision-making.

Developed through collaboration with industry experts and interagency partners, NERIS offers fire departments a modernized approach to managing and utilizing critical data.