Implementation, Education, Account Advisors and Support teams comprise Client Services. You will experience exceptional service that is second to none.
Implementation Services
Partnering with you to execute your vision.
Our Implementation team’s priority is to understand your vision, goals and objectives to drive a successful implementation and an effective solution. Each organization may have their own set of special circumstances and you will find an agile team that listens to your needs.
Support Services
We are here to help. You will find a caring and responsive Support Team whether you call during business hours or submit a support question online, anytime.
Support Desk provides a platform to quickly and easily ask a question without the need to call the support team. If any questions arise, the user is contacted via phone or email to ensure the process continues.
Education & Training Services
Initial and on-going education is at the heart of the service we provide.
ImageTrend offers training courses for each product offering, as well as customized training for clients with specific learning needs. Our programs are designed to help site administrators and field personnel make the most of the system.
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Resources within our solutions
ImageTrend University
To promote ongoing education and training, we provide online education materials for products as self-guided tutorials to all clients with support agreements.
When accessing ImageTrend University, users can view educational videos, manuals, quick guides and workbooks to facilitate better understanding of the software and support train-the-trainer sessions. These have been very useful as both refresher and initial education materials.
A few key features of the ImageTrend University include:
Smart navigation
Full-text and keyword searching
Intuitive, easy-to-use interface
Links to articles related to what you’re viewing
UserVoice
UserVoice is a community platform allowing users to post feature requests or enhancement ideas. These posts can be voted on by users throughout the country, getting various perspectives on ideas that may be especially beneficial.
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